Title: Bartender and Casino Attendant
Job Location: Ulm Casino & Bar - Ulm, MT 59485 Position Type: Part-Time
JOB SUMMARY The Bartender and Casino Attendant (BCA) is often the first point of contact for Mountain View Co-op (MVC) customers. The BCA must maintain a positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness while embracing MVC’s philosophy and customer service culture.
REPORTING RELATIONSHIP Reports to the Location Manager.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Establish and maintain a positive customer service experience for MVC customers, clients, and vendors.
- Report for duty in a fit condition, adhering to dress code and personal hygiene standards.
- Handle customer complaints promptly and professionally.
- Provide feedback to managers.
- Stock bar supplies including beer, wine, liquor, ice, glassware, napkins, and straws.
- Check customer identification to verify legal alcohol purchase age.
- Take beverage orders from staff or patrons and serve alcoholic drinks.
- Collect payment for all drinks served and maintain confidentiality of transactions.
- Follow all gaming regulations, including listening for jackpot alarms and issuing payoffs.
- Obtain customer signatures on receipts when winnings exceed slot machine limits.
- Maintain cleanliness of the bar and casino areas.
- Explain promotions and specials to customers.
- Count funds and reconcile daily transaction summaries.
- Convert gaming checks, coupons, tokens, or coins to currency.
- Cash checks and process credit card advances for patrons.
- Keep accurate records of monetary exchanges and transaction reconciliations.
- Follow MVC’s credit policy.
- Provide any necessary customer service functions.
- Assist with facility and equipment maintenance as needed.
- Promote and practice workplace safety.
- Perform other duties as assigned.
ESSENTIAL SKILLS & ABILITIES
- Knowledge of customer service, phone etiquette, organization, basic math, MVC products, and safety procedures.
- Ability to establish effective working relationships with management, coworkers, and customers.
- Punctuality and reliability.
- Effective communication skills.
- Ability to follow verbal and written instructions.
- Flexibility to work varied shifts.
- High school diploma or GED preferred.
- Prior customer service experience preferred.
ESSENTIAL PHYSICAL ABILITIES
- Clear speech and hearing for effective communication.
- Clear near and far vision to operate computers and read materials.
- Manual dexterity to operate POS systems, handle products, and serve beverages.
- Ability to lift up to 30 pounds.
- Ability to walk, stand, and reach during entire shift.
- Occasional stooping, kneeling, and climbing.
- Work performed in a bar/casino environment.
- Customer assistance and location duties in all weather conditions.
- Varied noise levels from low to moderately loud.
EQUAL OPPORTUNITY & REASONABLE ACCOMMODATION MVC is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, disability, age, national origin, veteran status, or genetic information.
MVC is committed to providing reasonable accommodation for individuals with disabilities. To request accommodation, contact Human Resources at 406-453-5900.
