Job Description

Position Summary:

The Bartender is responsible for delivering an exceptional guest experience by preparing and serving beverages in a professional, efficient, and engaging manner. This role supports both hotel guests and local patrons by maintaining high service standards, ensuring compliance with brand expectations, and contributing to overall Food & Beverage revenue performance.

Key Responsibilities:

Guest Experience:

Provide prompt, courteous, and personalized service to all guests.
Create a welcoming and engaging bar environment that encourages repeat business.
Anticipate guest needs and resolve concerns promptly.
Drive positive guest feedback with a focus on achieving high satisfaction scores.

Beverage Preparation & Service:

Prepare and serve alcoholic and non-alcoholic beverages according to recipes and standards.
Maintain consistency in drink quality, presentation, and portion control.
Verify guest identification to ensure compliance with alcohol service laws.
Monitor guest consumption and ensure responsible alcohol service at all times.

Operations & Revenue Focus:

Accurately process orders and payments using POS systems.
Upsell premium beverages, specials, and food offerings to maximize revenue.
Maintain cleanliness, organization, and proper stocking of the bar area.
Support inventory control by tracking usage and minimizing waste.

Compliance & Standards:

Follow all local, state, and company alcohol service regulations.
Adhere to IHG brand standards and property service expectations.
Maintain cleanliness and sanitation in accordance with health department guidelines.
Participate in required training, including safety and service standards.

Team Collaboration:

Work closely with Front Desk, Kitchen, and Management teams to ensure seamless guest service.
Communicate effectively regarding guest needs, group business, and special events.
Support hotel initiatives, including promotions and group functions.

Qualifications:

Previous bartending or Food & Beverage experience preferred.
Strong interpersonal and communication skills.
Ability to work in a fast-paced environment while maintaining attention to detail.
Basic math and cash handling skills.
Must meet minimum age requirements for alcohol service.

Physical Requirements:

Ability to stand for extended periods.
Ability to lift up to 25 lbs.
Frequent reaching, bending, and movement behind the bar.

Work Environment:

Evening, weekend, and holiday availability required.
Fast-paced hospitality environment with direct guest interaction.

Performance Expectations:

Consistently deliver high-quality guest experiences.
Maintain compliance with all operational and brand standards.
Contribute to positive guest satisfaction scores and Food & Beverage revenue growth.
Demonstrate professionalism, reliability, and strong teamwork.

Additional Notes: This role is critical to the overall guest experience and perception of the hotel’s Food & Beverage offering. The Bartender is expected to represent the property with professionalism and uphold service standards aligned with Holiday Inn and Candlewood Suites brand expectations.

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