Job Description

Job Title: Bartender - Gilley's

Location: Gilley Physical - Park City, KS 67147 Position Type: Full-Time/Part-Time

Job Summary: The primary responsibility of the Gilley’s Bartender is to prepare and serve cocktails to servers and guests with an excellent and upbeat attitude.

Essential Job Functions:

Mix and serve beverages to guests, Gilley Girls, and cocktail servers who place orders
Ensure cleanliness and stock of the bar, including clean glasses, garnishes, and utensils
Verify identification for all patrons appearing under 30 years old
Create both traditional and creative cocktails
Manage high-volume customer interactions while maintaining an outgoing and cheerful demeanor
Take and deliver food orders to guests seated at the bar
Record and balance cash receipts, prepare cash transfers to the cage
Build guest relations by engaging customers, making them feel welcome, and encouraging repeat visits
Monitor assigned areas, assist guests, and report unusual activities
Handle routine customer complaints and incidents with discretion; escalate to management when needed
Provide friendly and helpful service to keep guests engaged
Use open body language and polite communication when assisting guests
Help maintain a spotless facility by disposing of cups, glasses, or bottles left by guests
Maintain accuracy in monetary and paperwork procedures according to company standards
Adhere to regulatory, departmental, and company policies ethically and encourage others to do the same
Authorized to resolve guest disputes quickly up to a predetermined limit; notify management for escalation
Cross-train in other Food & Beverage areas
Perform other duties as assigned

Qualifications:

Must be at least 21 years old and able to obtain and retain a KRGC Gaming License
Minimum of one year experience in a high-volume bar or restaurant
Knowledge of current ABC laws
Competency in computer programs
High school diploma or equivalent required
Preferred experience with direct customer contact and money handling
Professionalism with excellent verbal and written communication skills
Maintain professional appearance according to Gilley’s Team Member Handbook
Ability to work independently and as part of a team
Flexible availability including nights, weekends, holidays, and overtime as needed

Physical, Mental, and Environmental Demands:

Physically mobile with ability to bend, reach, kneel, grip, and lift up to 50 pounds
Able to walk and stand for 8-12 hours
Respond to visual and audible cues
Ability to read, write, speak, and understand English
Work in fast-paced and stressful environments
Tolerate secondary smoke, high noise levels, bright lights, and dust

Note: Responsibilities and requirements may be updated at Gilley’s discretion.

Must be at least 21 years old with a high school diploma and at least one year of experience in a high-volume bar. Ability to obtain a KRGC Gaming License and work a flexible schedule including nights and weekends is required.

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