Job Description

Title: Bartender

Job Location: Razzoos Concord - Concord, NC 28027 Shift: Any Category: Restaurant - Food Service

Summary: The Bartender provides prompt, friendly service while accurately preparing high-quality alcoholic and non-alcoholic beverages and providing attentive food and drink service to guests.

Licensing Requirements:

Valid Food Handlers Certification
Valid Alcohol Service Certification

Responsibilities:

Take beverage and food orders from guests and servers.
Prepare and serve drinks following standard recipes.
Recognize and build rapport with regular guests.
Record drink orders accurately into the register system.
Verify age for alcoholic service per ABC and company policies.
Manage guest liquor consumption responsibly.
Accept guest payments, process credit cards, and provide change when needed.
Wash and sterilize glassware; prepare drink garnishes.
Maintain organized and attractive bar setup to support efficient service.
Clear and reset tables in the bar area.
Present menus, make recommendations, and answer guest questions.
Keep bar area clean, including counters, sinks, utensils, shelves, and storage.
Receive and serve food orders to bar guests.
Answer phones and provide superior guest service.
Report equipment or maintenance issues to management.
Fill in as necessary to ensure smooth restaurant operations.

Knowledge, Skills & Abilities:

Knowledge of standard drink recipes and beverage preparation.
Basic understanding of bar operations, sanitation, and responsible alcohol service.
Strong customer service and communication skills.
Ability to multitask efficiently in a fast-paced environment.
Ability to prepare beverages quickly and consistently.
Maintain a clean and organized bar area.
Professional appearance and team-oriented attitude.
Proficient in basic math; handle cash and POS transactions accurately.

Qualifications:

Minimum age of 18 years.
Strong customer service and interpersonal skills.
Working knowledge of beer, wine, liquor, and common drink recipes.
Authorized to work in the U.S.

Work Environment & Physical Demands:

Maintain a safe, healthy work environment following safety protocols.
Ability to stand and walk for extended periods.
Ability to reach, bend, stoop, lift, and carry up to 40 lbs.
Exposure to varying temperatures (hot kitchens and cold storage).

Benefits:

On-the-spot interviews
Flexible schedules (full-time or part-time)
Competitive pay with annual merit reviews
Tuition assistance
Paid vacation
Health insurance
Free company-provided shirts or chef coats
Paid training
Free employee meals during work
Generous dining discounts at company-owned restaurants
Annual employee appreciation event
Career development and fast-track opportunities into management
Positive, diverse, and fun work environment with strong company culture
Discounts on theme parks, movie theaters, live shows, and more

Equal Employment Opportunity: M Crowd Restaurant Group is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military or veteran status, or any other protected classification under applicable law.

Disclaimer: This description is intended to reflect the current job and is not exhaustive. Management may revise duties or require other tasks as needed.

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