Job Description

Title: Beverage Cocktail Server - Part Time

The Beverage Cocktail Server is responsible for providing fast, friendly, and courteous service to every customer while taking and serving beverage orders. This position requires interaction with the public, clear English communication, and attention to detail. Physical tasks include walking, standing, turning, bending, lifting, and carrying. All duties must be performed according to Seneca Gaming Corporation’s policies, Internal Control Standards, and objectives.

Essential Functions and Responsibilities:

Work in assigned areas such as a dining room, lounge, or casino floor to take beverage orders from guests.
Present orders to the bartender and write checks accurately while awaiting beverage preparation.
Present checks to guests, accept payment, and provide change when necessary.
Maintain the server’s station in a neat, clean, and sanitary condition.
Be knowledgeable about casino promotions and events to answer customer questions and inform guests of special events and other facilities like food service.
Comply with all information security policies, including Seneca Gaming Corporation’s Acceptable Use Policy.
Provide exceptional customer service, maintain professionalism with patrons and staff.
Adhere to attendance guidelines and regulatory, departmental, and company policies.
Complete all required SGC training programs within nine months of employment.
Attend all necessary meetings.
Duties and schedules may change as needed; work hours are based on a 24-hour schedule.

Other Responsibilities:

Garnish and deliver drinks to players, balancing trays up to ten pounds.
Circulate through designated stations, announce cocktails, and take drink orders, remembering customers and their preferences.
Place drink orders at the service bar with effective communication.
Reach and bend between players to serve drinks, collect empty glasses, and clean ashtrays.
Keep the service station clean and stocked, including making coffee and refilling containers.
Walk continuously on short stairs or ramps.
Identify intoxicated customers and refuse service as appropriate.
Clean up glasses in the surrounding area at shift end.

Qualifications/Requirements:

Outgoing, friendly personality with a cheerful and accommodating disposition.
Must adhere to the SGC shoe policy for Beverage Cocktail Servers.

Education/Experience:

Must be 18 years or older at employment.
High school diploma or equivalent preferred.
Two years of previous customer service experience preferred.

Language Skills and Reasoning Ability:

Excellent communication skills.
Ability to write routine correspondence and communicate effectively with the public, employees, and customers.
Ability to interact well and resolve conflicts diplomatically and tactfully.

Physical Requirements and Work Environment:

Ability to stand, walk, and navigate all casino areas.
Maintain physical stamina and a positive attitude to work under pressure in a fast-paced, moderately loud (and sometimes loud) environment where smoking is permitted.
Reasonable accommodations may be provided for individuals with disabilities.

Salary Starting Rate: $10.70 per hour Compensation is negotiable based on experience and education.

Note: Some requirements may be waived if fully qualified candidates are not available.

Beverage Cocktail Server - PT

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