Location: USQ Reporting to: Assistant General Manager Internal: Time Out Market
Role Overview: Time Out Market brings food and cultural experiences to life for our guests. Our Market Bartenders provide outstanding guest service and ensure every visitor enjoys a memorable experience.
- Prepare guest checks and process payments via POS terminal (cash, credit card, comps, other tenders)
- Uphold procedures for bartender cash banks and ensure accurate accounting of all bar monies
- Appear in uniform on time for all shifts
- Rotate liquor, beer, wine, and consumable items properly
- Maintain cleanliness of bar tops, removing trash and cleaning spills immediately
- Set up and maintain event and banquet function spaces as needed
- Inform management of complaints, comments, or incidents
- Build and maintain rapport with guests and staff
- Respond courteously to guest inquiries and anticipate needs
- Provide information about venues, menus, and pricing
- Adhere to company Standard Operating Procedures
- Monitor atmosphere and maintain line of sight by circulating through work area
- Report incidents of theft, vandalism, or violations promptly
- Address guest concerns positively and handle intoxicated guests responsibly, refusing service if necessary
- Comply with all safety, health, state, and federal liquor laws
- Maintain safety and sanitation standards
- Complete nightly, weekly, opening, running, and closing duties
- Report equipment failures or safety hazards immediately
- Assist team members and complete additional tasks as assigned
- Strong problem-solving and communication skills (verbal and written in English)
- Ability to perform basic math calculations
- Maintain confidentiality, positive attitude, composure, and personal integrity
- Open-minded and empathetic listener
- Team player with strong organizational skills
- Ability to handle a fast-paced, high-volume environment under pressure
- Minimum age 21
- Possession or ability to obtain required state work cards
- Proof of eligibility to work in the United States
- High School Diploma preferred
- 3-5 years in hospitality working in high-volume bars
- Knowledge of POS systems, hospitality operations, and beverage presentation
- Familiarity with beer, wine, spirits, cigar brands
- Experience with opening and closing duties
- Understanding of sanitation, safety, and responsible alcohol service
- Maintain professional appearance and positive energy
- Ability to read monitors and print legibly
- Quick to respond and move efficiently in work area
- Ability to stand/sit for extended periods
- Dexterity to perform all service tasks
- Ability to lift/push/carry up to 50 lbs and perform physical motions like twisting, bending, climbing
- Use all senses including vision, hearing, taste, and smell
Work Environment and Schedule:
- Restaurant environment with moderate noise and crowd levels varying by guest volume
- Must be available for varied shifts including days, nights, weekends, and holidays
What we Look for in a Candidate:
- Commercially astute
- Passionate about hospitality and great service
- Excellent communication and relationship-building skills
- Strong sense of ownership, urgency, and drive
- Team player
Culture Fit: Time Out values diversity, equal opportunity, and an open culture encouraging creativity and expression without fear of failure. We embrace inclusivity across age, gender, race, religion, sexual orientation, and other protected characteristics. Our team is driven by passion, integrity, curiosity, and creativity.
Company Overview – Time Out Market: Time Out Market is a unique food and cultural market bringing the best local restaurants, bars, and experiences under one roof, curated by professional journalists. Since opening its first location in Lisbon in 2014, it has expanded globally to cities including Miami, New York, Boston, Chicago, Montreal, Prague, and London.
About Time Out Group plc: Founded in 1968, Time Out is a global media and entertainment brand helping people make the most of cities worldwide via digital, print, live events, and Time Out Markets. Listed on London's AIM stock exchange since 2016, the company is focused on growth and innovation in city experiences, driven by a passionate, diverse global team.
