Job Description

Overview

Under general supervision of the Beverage Supervisor, maintain the bar area. Provides excellent customer service in a timely manner. Prepare all drink orders, delivers and refills drink orders, and responds to quest questions and requests. Handle all payment transactions accurately.

MINIMUM QUALIFICATIONS:

Must be 21 years of age.
High School Diploma or GED.
Required to obtain an ABLE liquor license.
Six months customer service experience preferred
Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
Required to maintain a valid Driver’s License.
Required to provide documents to show the applicant is eligible to work in the United States.
Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

COMMUNICATION:

Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
Observes and reports any and all unsafe behavior displayed by internal and external guests.

DEPARTMENT OPERATIONS:

Check identification of customers in order to verify age requirements for purchase of alcohol.
Clean glasses, utensils, and bar equipment.
Take beverage orders from serving staff or directly from guests.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks.
Identifies product, mixes and serves alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures.
Identifies bar needs and communicates them to supervisor; sets up, stocks, cleans, maintains, and breaks down work area.
Maintains a proper, complete, and clean uniform.
Serve snacks or food items to customers seated at the bar.
Slice and pit fruit for garnishing drinks.
Arrange bottles and glasses to make attractive displays.
Plan, organize, and control the operations of a cocktail lounge or bar.
Ensures cleanliness of bar, stock room, and equipment.
Collects and manages customer payments.
Maintains good communication with co-workers.
Follows all operating procedures, safety and sanitation regulations and departmental policies and procedures.
Maintains confidentiality of all privileged information.
Contributes to a team effort and accomplishes related results as required.
Performs all other related and compatible duties as assigned.

GUEST SERVICE:

Provides excellent internal and external guest services, treating all guests with courtesy and consideration at all times.
Cooperates and communicates with all employees, always exhibiting mutual respect and consistently projecting a positive, helpful image and attitude.
Monitors production and service levels by interacting with guest and staff

REGULATORY COMPLIANCE:

Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents.
Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
Protect the Company’s value by keeping information confidential.
Perform assigned tasks under frequent supervision. Follow written and verbal instructions.
Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team.
Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required.
Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level.
Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities.
See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
Travel locally, or between properties as needed.
Maintain physical condition and stamina appropriate to performance of assigned duties.
Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks.

PHYSICAL DEMANDS:

Required to stand for up to 8 hours per day.
Ability to sit, walk, stoop, kneel or crouch while performing duties.
Ability to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Must have normal auditory and good verbal communication.
Ability to lift, push, or pull upwards of 50 pounds.

WORK ENVIRONMENT:

Work is typically performed within Casino and bar setting. Exposure to second-hand smoke.
Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required.
Noise level in the work environment is moderate to high.
The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.
Employee may be exposed to blood/bodily fluids.
The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.
The employee may be exposed to risks associated with the use of tools/machinery

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