Job Description

Company Description: Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social, cultural, convention, and corporate events.

Job Description: This Cocktail Server position is for a passionate food service professional dedicated to providing an exceptional experience to our guests.

Responsibilities:

Maintain thorough knowledge of all departmental policies, service procedures, and standards (including FAME and LQA guidelines).
Properly maintain and use equipment as intended.
Anticipate guests’ needs, respond promptly, and acknowledge all guests regardless of time or workload.
Maintain positive guest relations at all times.
Be familiar with all hotel services, features, and local attractions to accurately respond to guest inquiries.
Resolve guest complaints to ensure satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain comprehensive knowledge of menu items, liquor brands, beers, non-alcoholic beverages, designated glassware, and garnishes.
Understand the characteristics of wines and champagnes, especially those served by the glass.
Adhere strictly to state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
Know table/seat/station numbers, proper table setups, room capacity, hours of operation, menus, price ranges, and dress codes of the assigned outlet.
Handle cash accurately and securely maintain assigned bank.
Operate P.O.S. systems (MICROS) and manual systems efficiently.

Qualifications:

High school diploma or equivalent vocational training.
Minimum 18 years of age to serve alcoholic beverages.
At least 1 year of experience as a Cocktail Server, Food Server, or Host/Hostess.
Fluency in English, both verbal and non-verbal.
Experience in bartending and cash handling.
Certification in alcohol awareness programs.
Prior training certifications in liquor, wine, and food service.
Food handling certificate and TABC certification.
CPR certification is an asset.
Clear and legible communication skills.
Ability to use property management systems, computers, and point of sale systems.
Basic arithmetic skills.

Additional Information / Benefits:

Paid time off
Medical, dental, and vision insurance
401K retirement plan
Complimentary shift meal
Employee benefit card with discounted rates at Accor properties worldwide
Learning programs through the company Academy
Opportunities to participate in Corporate Social Responsibility activities such as Planet 21
Career development with national and international promotion opportunities

Job Details:

Job Category: Food & Beverage
Job Type: Permanent
Job Schedule: Casual

Cocktail Server- On Call

More jobs in the Dallas, TX area

Bartender

Bartender

Barback ("Ayudante de Cantinero/a '")

Barback ("Ayudante de Cantinero/a '")

Barback

Bartender

Job Description

Requirements

Apply for this Position

Job Details