Job Description

Title: Cocktail Server - Lone Star Court, Austin, TX

Position Type: Full Time Salary: $10.00 per hour

Join an award-winning team dedicated to exceptional customer service. Valencia Hotel Group seeks outstanding talent to provide an elevated cocktail and lounge experience in a modern yet classic environment.

Reports to: Food & Beverage Manager Status: Non-Exempt

Job Summary: Provide attentive, friendly, and efficient beverage service while maintaining knowledge of beverage offerings, promoting sales, and ensuring compliance with safety and alcohol service standards.

Responsibilities:

Deliver beverages and food promptly and accurately to guests
Maintain knowledge of liquor brands, recipes, pricing, glassware, and garnishes
Process orders accurately using POS systems
Promote and upsell food and beverage offerings
Maintain cleanliness and organization of service stations and lounge areas
Provide warm, engaging, and professional guest service at all times
Anticipate guest needs and respond promptly to requests
Create an upscale and welcoming guest experience
Collaborate with bartenders, servers, kitchen staff, and management
Participate in meetings and ongoing training
Communicate guest feedback and operational concerns to management
Report unsafe conditions or incidents immediately
Follow all TABC laws and alcohol service guidelines
Verify guest identification as required
Adhere to hotel safety and sanitation standards

Qualifications:

TABC Certification (required)
Food Handler Certification (required)
Strong verbal and interpersonal communication skills
Excellent guest service and hospitality mindset
Effective multitasking and time management skills
Ability to work efficiently in a fast-paced environment
High School Diploma or GED preferred
1+ years serving, lounge, restaurant, or hospitality experience preferred

Physical Requirements:

Constant standing and walking during shifts
Frequently carry trays, beverages, and supplies up to 40 lbs.
Occasionally bend or crouch for stocking, cleaning, and service tasks

Working Environment:

Interior: Lounge, bar, restaurant, banquet, and hotel service areas
Exterior: Occasional outdoor events or patio service

Additional: Maintain cleanliness and professionalism at all times. Perform additional duties as assigned by the supervisor.

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